Your Data Protection
biru44's Priority
biru44 is committed to maintaining the confidentiality and security of every user's personal information. This Privacy Policy explains the types of data we collect, how we handle it, and your rights as a user of our platform.
Our Commitment
Why Your Privacy Matters to Us
biru44 builds trust through transparent, secure and responsible data handling practices.
Personal Data Encryption
Every piece of personal information you provide is protected with industry-standard SSL encryption technology. No unauthorised third party can access your data without our permission.
Not Sold to Third Parties
biru44 does not sell, rent or share your personal information with any external company for marketing purposes without your explicit consent.
Account Control in Your Hands
You have the right to access, update and request deletion of your personal data at any time through our customer support channels, which operate 24/7.
Financial Transaction Security
Your payment information including e-wallet account details, bank account numbers and cryptocurrency details is handled through fully secure and encrypted channels.
Licensing Compliance
As a platform operating under international licensing, biru44 complies with user data protection and privacy requirements set by the relevant regulatory bodies.
Notification in the Event of a Breach
Should any incident affecting the security of your data occur, biru44 will notify affected users within the timeframe set by our internal procedures.
This Privacy Policy is an agreement between you ("User") and biru44 ("We", "Platform"). By registering, logging in or using any biru44 service, you are considered to have read, understood and agreed to this policy in full. If you do not agree with any part of this policy, you are advised not to continue using the platform.
Information We Collect
biru44 collects various categories of information from users for the purposes of platform operations, identity verification, financial transaction processing and service improvement. This information is divided into two main categories: information you provide directly and information collected automatically when you use the platform.
Information you provide directly:
- Full name, date of birth and gender
- Email address and mobile phone number
- Identity card number (MyKad) or valid identity document
- Bank account details, e-wallet account numbers (Touch 'n Go, Boost, ShopeePay) and cryptocurrency wallet addresses
- Account password (stored in encrypted form)
- Any information submitted through customer support forms or communications with our team
Information collected automatically:
- IP address and general location data
- Device type and version, and the web browser used
- Records of game activity, bets and transactions
- Login session time and duration
- Cookie data and session identifiers
Purpose of Data Use
All information collected is used responsibly and only for legitimate purposes. biru44 does not use user data for purposes unrelated to platform operations without your explicit consent.
- Creating and managing user accounts securely
- Verifying user identity and age (21 and above as required)
- Processing deposits, withdrawals and other financial transactions
- Providing bonuses, cashback and relevant promotional offers
- Contacting users regarding account activity, policy updates or security notifications
- Detecting and preventing fraud, money laundering and other unlawful activities
- Complying with legal and international licensing requirements
- Improving the user experience and quality of platform services
⚙️ Important Note: biru44 uses user information to fulfil obligations related to Know Your Customer (KYC) and Anti-Money Laundering (AML) as required by our international licensing body.
Sharing Information with Third Parties
biru44 does not sell or rent user personal information to any third party for commercial purposes. However, in certain circumstances, information may be shared with limited parties for the purposes stated below:
- Payment Processors: Payment service providers such as DuitNow, FPX gateway and e-wallet platforms receive the transaction information needed to process your deposits and withdrawals.
- Game Providers: Game development companies working with biru44 may receive technical data required for smooth game delivery.
- Regulatory Bodies: User information may be shared with authorities related to licensing or law enforcement when required by a court order or valid legal requirement.
- Identity Verification Services: Authorised third-party KYC service providers may process your identity verification documents in a secure environment.
All third parties involved in processing biru44 user data are required to comply with security and confidentiality standards equal to or higher than those we apply.
Data Storage and Security
biru44 stores user data on servers protected by robust technical and organisational security measures. Data retention periods depend on the type of information and the relevant legal requirements.
- Active account data is retained for as long as your account is active and for a specified period after the account is closed
- Financial transaction records are retained in accordance with audit and licensing compliance requirements
- Customer support communication logs are retained for reference and resolution of any future disputes
- Data no longer required is securely deleted or anonymised
In terms of technical security, our platform uses SSL/TLS encryption for all data communications, strict internal access controls, continuous system monitoring and regular data backup procedures. Access to sensitive user information is permitted only to authorised personnel.
Cookies and Tracking Technologies
biru44 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you browse our website.
Types of cookies we use:
- Essential Cookies: Required for basic platform functions such as login session verification and account security. These cookies cannot be disabled.
- Functional Cookies: Store your preferences such as display language and account settings to make repeat use easier.
- Analytical Cookies: Help us understand how users interact with the platform for the purpose of continuous improvement.
You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality or usability of some parts of the platform.
Privacy Policy Updates
biru44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements or technological developments. Any material amendments will be communicated to users via their registered email or in-platform notification.
The effective date shown at the top of this document indicates the current version of our Privacy Policy. Users are advised to check this page periodically. Continued use of the biru44 platform after any amendments take effect will be considered acceptance of the updated terms.
🔔 If you have any questions about this Privacy Policy, please contact our customer support team, available 24/7 via live chat or email at [email protected]. We are happy to provide further clarification in Malay or English.
Your Rights
User Rights Regarding Personal Data
As a biru44 user, you have the following rights regarding your personal information that we hold.
Right of Access
You may request a copy of the personal information we hold about you.
Right of Rectification
You may request correction of any information that is inaccurate or outdated.
Right of Erasure
Under certain circumstances, you may request that your personal data be deleted.
Right of Restriction
You may request restriction of the processing of your data in certain situations.
Right to Object
You may object to the processing of your data for certain purposes such as direct marketing.
Right to Data Portability
You may request your data in a structured, machine-readable format.
Right to Complain
You have the right to lodge a complaint with the relevant authority if your privacy rights are violated.
Contact Us
Submit a data rights request via our live chat or support email, available 24/7.
FAQ
Frequently Asked Questions About Privacy
Answers to the most commonly asked questions about the biru44 Privacy Policy.
No. biru44 does not sell, rent or disclose your personal information to any third party for commercial marketing purposes without your explicit consent. Data sharing only occurs in limited situations such as payment processing, legal compliance requirements or identity verification required by our international licensing.
You can submit a data deletion request via live chat or email to our customer support team, which operates 24/7 in Malay and English. Our team will process your request according to established procedures. Please note that some data may need to be retained for a certain period to meet legal and licensing requirements.
Identity verification through documents such as MyKad or passport is a mandatory requirement in the online gambling industry under the Know Your Customer (KYC) process. This is to ensure all users are aged 21 and above, prevent identity fraud, comply with anti-money laundering (AML) regulations, and protect your account security. These documents are handled to high security standards.
Yes. All payment information including your Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay account details and cryptocurrency wallet addresses are processed through channels encrypted with industry-standard SSL technology. biru44 does not store full credit or debit card numbers in our systems. Every deposit and withdrawal transaction is processed through a secure, registered payment gateway.
Yes, you can update certain information directly through your account settings after logging in. For changes to sensitive information such as your registered email address, mobile phone number or identity documents, please contact our customer support team. A verification process may be required to ensure your account security when changes are made.
When your account is closed, biru44 will retain certain information for the period required by legal and licensing obligations, specifically financial transaction records and activity logs related to AML and KYC compliance. Information no longer needed after that period will be securely deleted or anonymised. For more details, contact our support team.
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